Q: Do we have to prepare a server for software installation?
A: No server or software installation is required. We provide the web application that is running through the cloud. We are using Microsoft Azure for our infrastructure but you don't have to subscribe for Microsoft Azure separately. It is already included in your subscription.
Q: Is the Internet connection is required?
A: Yes. We need to connect the fingerprint reader to the Internet to send data to the servers in Microsoft data centers. In case you clocking in or out by using the mobile application (Mobile-TA), the smartphone must be connected to the Internet.
Q: Can we use this system in remote area without landline Internet connection?
A: If it is in the service area, you can use 3G/4G modem router to connect to the Internet.
Q: What if the Internet connection is temporarily offline?
A: You can use the fingerprint reader as usual, including door lock control. The log data will be stored locally in the fingerprint reader. Once the Internet connection come back to online, all stored data will be sent to the server immediately.
Q: What kind of device can I use to access the system?
A: You can use it either on a computer PC, Notebook or Tablet running any
operating system. All through web browsers (IE, Chrome, Safari, Opera, Firefox) on smart phones of all brands (iPhone, iPad, Android, WindowsPhone).
Q: Can it be used to control door lock?
A: Yes. It has Access Control feature. It can be used to control electric strike or magnetic lock, depending on the physical condition of the door.
Q: Can we use our old fingerprint reader with your system?
A: Sorry. You can not use your old fingerprint of other brand because it has to communicate with the our server in a specific protocol.
Q: How long does it take before I can start using the system after I apply?
A: You can start using it within about one week after the application.